Your AI employee already knows how to use Viator
By Weslley Harakawa
Viator, part of the Tripadvisor group, brings travellers from all over the world to tour operators. Your AI employee opens the Supplier Management Center from her own computer in the cloud and tells you who is coming, when and where to pick them up, without you opening the portal.
What she does
- Reads bookings automatically: traveller, product, time, group size, language, pickup and notes, and sends you the day's list.
- Checks the calendar; closing or opening dates, changing capacity or cut-off waits for your approval, with product, dates and values.
- Cancellations, amendments or no-shows only with your yes, with the reference and the reason.
- Reads reviews, payment reports and invoices; replying to a review or messaging a traveller needs approval, with the draft.
- As a traveller, with no login, reads price, availability and reviews of your product or a competitor's; never books.
How to ask
Tell her on WhatsApp: "check tomorrow's bookings on Viator and tell me the pickup points and languages".
She never changes prices, special offers, cancellation policy, commission or bank details. If the portal asks for a login, the owner signs in on the live screen. The skill comes ready, with no setup and no training, and she works from her own computer in the cloud even when the owner is away. Cost: 3 interactions per step and 1 per minute while she works.
