Phone answering in the United States and Canada
By Weslley Harakawa
Some customers prefer to call. For businesses in the United States and Canada, ORYKSA now answers phone calls with ORYKSA.
How it works
The business gets a phone number connected to the account. Callers are answered by the employee, with the same voice it uses on the other channels, and can ask, book or leave a contact. The conversation follows the same business rules and the outcome is recorded in Activities: a booking, a lead, a call-back request.
The same context
A customer who already wrote on WhatsApp and now calls is recognised by the number, with the history available to the employee. After the call, the owner sees the summary in the dashboard, in the app and in the extension, like any other conversation.
Availability
Phone answering is available for numbers in the United States and Canada. In other countries the channels remain WhatsApp, Telegram, the website chat and the app.
